Last Updated: January 21, 2026
Fleet Mosion ("we," "our," or "us") operates the Fleet in Mosion mobile application (the "App"), a non-emergency medical transportation service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Information We Collect
Personal Information: When you create an account or book transportation, we collect:
• Name, email address, and phone number
• Home address and saved locations
• Date of birth
• Emergency contact information
• Mobility requirements and special accommodation needs
Health-Related Information: To provide appropriate medical transportation services, we may collect:
• Mobility device requirements (wheelchair, stretcher, etc.)
• Special assistance needs
• Medical facility appointment information (locations and times only)
Payment Information: We collect payment card information to process transactions. Payment processing is handled securely by Stripe, Inc. We do not store your full card number on our servers.
Location Information: With your permission, we collect real-time location data to:
• Provide accurate pickup and dropoff services
• Calculate trip distances and fares
• Enable real-time trip tracking
Usage Information: We automatically collect information about how you interact with our App, including device type, operating system, and app usage patterns.
How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our transportation services
• Process bookings and payments
• Communicate with you about trips, updates, and support
• Match you with appropriate vehicles and drivers based on your needs
• Comply with legal obligations
• Ensure safety and security of our services
Information Sharing
We may share your information with:
• Drivers: We share necessary trip details (name, pickup/dropoff locations, special requirements, appointment info) with assigned drivers
• Payment Processors: Stripe processes all payments securely
• Insurance Providers: (N/A) We do not collect Insurance information
• Legal Authorities: When required by law or to protect rights and safety
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and access controls. Our systems are designed with HIPAA compliance considerations for protecting health-related information.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Trip history and billing records are retained for 7 years for legal and accounting purposes. You may request deletion of your account by contacting us.
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of certain data collection
• Receive a copy of your data in a portable format
Location Services
You can disable location services through your device settings. However, this may limit the functionality of the App, particularly for booking and tracking trips.
Children's Privacy
Our App is not intended for children under 18. We do not knowingly collect information from children under 18. Minors may only use our services when accompanied by a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Fleet in Mosion
Email: fleetmosion@gmail.com
Norfolk, Virginia